Chorus.ai and Why You Should Be Using It
September 03, 2019
Chorus.ai and Why You Should Be Using It
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
Chorus.ai is a fantastic conversation intelligence tool. I use it in an agency setting where the entire organization all uses and supports Chorus.ai. It is also used specifically within each department. We use this structure to group our teams within Chorus.ai. The main business problem that Chorus.ai is addressing within my organization is to efficiently record and dictate calls. It solves the problem of finding and remembering key information from a variety of calls. It makes it easy to organize and store a large plethora of calls and also makes it easy to search and locate calls that existed in the past.
- Chorus.ai dictates calls very well. It helps to clearly depict what different people on the call are saying. It separates the person by their tone of voice and helps to clearly identify what they are saying. It makes it easy to virtually view and search through the entire recorded conversation.
- Chorus.ai has a great organizational structure for an agency or large organization looking to use this tool company-wide. It stores recordings in an easy-to-locate way. It also lets you organize your users by group and allows the recordings to be stored in each specific group that user is attached to. This makes it extremely easy to store but also locate different calls.
- Chorus very clearly records a variety of different voices. No matter the location or internet connection, Chorus.ai does a fantastic job of clearly recording specific details of what people are saying. Many conversation intelligence tools make it very difficult to clearly read or understand what is being said. Chorus.ai makes it easy to understand but also rely on the tool that each call is going to be clear and easy to understand.
- Chorus.ai is a great tool to use for interview purposes, or for people who are working on their conversation skills. With the ability to look back on your calls, Chorus also makes it possible to see who spent the majority of the time talking, and can even track specific users by name. It makes it easy for people looking to improve conversation skills to identify key points in the speech patterns. For those using it for interview purposes, it makes it very easy to reflect back and pick out key points, especially when writing a follow up after the interview.
- Chorus.ai is a very great conversation intelligence tool. The only main con that I have experienced is processing times. Sometimes calls can take up to a few days to process. After reaching out to a helpline this is easy to solve but can be frustrating to deal with.
- Chorus.ai usage is necessary to have reliable WiFi. Without this, it makes it more difficult to connect to any other integrations or your calls themselves.
- Chorus.ai has had a fantastic impact on my time management. It continues to save both me and my organization time in being able to store and find calls with ease. It also makes it very easy to rely on a tool that will consistently work and clearly dictate the calls I am on. It saves a ton of time when wanting to search for calls or key information within each call.
- Chorus.ai has really helped to improve our overall organization. The structure they provide within their tool makes it easy to organize calls by department. It takes the pain away of manually having to organize each call by their specific category. It allows you to assign groups to users and directly store their calls within their specific groups.
- Chorus.ai has been great about reliability for both our organization and our clients. They have instilled a level of trust that our calls will be clearly recorded and depended on to dictate and relay back important information regarding the work they have invested in with us.
- Chorus.ai has made it very easy to improve our interview process. With the use of this tool, it makes it very easy to interview individuals in an easy to use format. It makes it easy to review as a follow-up and pull out key information from interviews.
- Zoom
Chorus.ai and Zoom both have very similar but different features. The record feature on both is very good but I personally feel that Chorus.ai has a better overall system. Our organization continues to use both and has integrated Chorus.ai into our Zoom usage. Chorus.ai makes it easier to dictate and pull out key information from the calls and recordings where Zoom can be more difficult to operate.
I personally do not use Chorus.ai in a sales environment. My "sales" interaction with Chorus.ai is that it makes it very easy to review sales calls and hop into their instance to view their recordings. I use Chorus.ai in my day to day work purely for their recording features, along with the dictation features.
Evaluating Chorus.ai and Competitors
Chorus.ai Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
My organization has had an issue with processing times of calls. We have many users using this tool at one time and may different recordings happening at once. Some people were experiencing issues with Chorus.ai calls taking up to a few days to process and become available for internal review. After reaching out, Chorus.ai was very quick and helpful in resolving this issue. They were polite and quick to respond to our issues and requests.
Using Chorus.ai
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- It is very easy to dictate calls after you have been on them. Chorus.ai makes it very easy to visually review what was said in calls.
- The function of attributing the percentage of speaking time to each speaker is very helpful to see who was the dominant person driving the conversation. It helps to identify key people to reach out to and follow up with calls.
- Chorus.ai makes it very easy to have an interview process. The review after the initial interview process with Chorus.ai is very simple with great dictation and a clear visual of speaking times. It also has a seamless integration process you can feel confident with.