Chorus.ai is the best tool to be able to improve as a salesperson.
January 17, 2020
Chorus.ai is the best tool to be able to improve as a salesperson.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
We use Chorus.ai to keep a track of our conversations with prospects. We can review them to write down info we may have missed while actively engaged with the customer and also use it for training purposes. When we have a call that we think may have went poorly, we can send the recording to coworkers/management for tips and advice.
- Recording the calls is usually great quality.
- They transcribe all the conversations to make it easy to write down info.
- Sometimes the transcriptions are off and end up saying nonsense words when they can't understand what the prospect is saying.
- There are occasions where there are errors in recordings and they will cut out halfway through.
- It has seen most of the sales team increase their skills just by being able to review conversations.
- Improved accuracy with information because you can double check everything you wrote down.
The ability to have my manager be able to type up feedback directly on the calls themselves has been super helpful. I get an email notification when he listens to a call and am then able to review his feedback directly within Chorus.ai. The access to comments directly with the recording/transcript makes it so easy to review any conversation you have had.