Chorus is a huge add-on for sales training, coaching, and enablement!
Updated February 28, 2020
Chorus is a huge add-on for sales training, coaching, and enablement!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
We use it for all calls with prospects and customers and everyone with a customer-facing role has a license. We use it to record calls for quality assurance, so customer-facing teams can review and take notes, and training and enablement use it for coaching and training. We often extract parts of calls for training videos.
- Ease of use (can add to your invite and it automatically joins call).
- Transcripts are provided - They have gotten much more accurate.
- I wish we could see specific filler words in coaching section.
- I wish we could control target words by the individual user.
- Invaluable for training and coaching customer-facing staff.
- Invaluable for providing training examples for ramping up new staff.
My role is exclusively training and enablement, so I can only comment on its help improving the quality of out team. Scorecards are invaluable for providing a baseline for training and coaching - the AI that's used to evaluate who is talking the most, filler words, etcetera is strong. The transcription is a huge add on for us and allows people to read what they've said and improve their language.