Great tool for capturing real client feedback
May 24, 2020

Great tool for capturing real client feedback

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Voice of Customer & Disseminating Success Stories

Pros

  • The ability for client success managers to share conversation snippets directly with me and my team is extremely helpful when diagnosing issues or evaluating feedback.
  • The UI is straightforward and effective.
  • It's easy to make sure that the Chorus recorder is part of a meeting.

Cons

  • The email notifications aren't always helpful and I had to turn them off.
  • Reduced time to diagnose issues.
  • Increased ability to share positive feedback with the wider team.
  • Reduced time to find relevant conversations.
As long as the Chorus recorder is on all of our calls, we're able to capture the data for current and future use. Especially with everything being done through Zoom meetings these days, this has been a great benefit to make sure we don't miss anything.
Being able to proactively find conversations that mention certain topics has been great for obtaining feedback about product usage as well as getting a better idea of what topics and products are top-of-mind and worth pursuing further.
The support team was great, they did a group training session and were also happy to do one-on-ones to get us up to speed.
From a product management perspective, it's very helpful to see and hear client feedback directly from the source. It's also great for diagnosing issues that come up during calls. And by running searches or alerts for mentions of things like the roadmap, it's easy to find relevant conversations and get a feel for the pulse of our clients.

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