My Chorus.ai Review
May 26, 2020

My Chorus.ai Review

Dan Gillet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Emails you the call after
  • Rep / Client talktrack
  • Highlights themes
  • Make it easier to add things to playlists
  • Call scores
  • Help with renewal follow-up emails
  • Relisten to understand client sentiment
Chorus.ai is the only tool that allows me to listen and hear how my team is performing on calls, without having to join every call! We do our best to ask open-ended questions, which leads to more client talk time, so I like to see how much time the client spends talking.
I haven't had to work with the support team as of late! I do love the "what's new at chorus product update" emails that the team sends.
Chorus.ai is great for reviewing representatives' calls to help them grow and become stronger account managers. I like being able to use Chorus.ai to lead call reviews, where we talk through areas for development.