Chorus as a tool for a department head
June 09, 2020

Chorus as a tool for a department head

John Hyland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • Pipeline Visibility & Forecasting Confidence
  • Voice of Customer & Disseminating Success Stories
  • Ability to share calls and snippets of calls across the organization.
  • Building of playlists for a variety of purposes.
  • Creation of transcripts is still a work in process and can be slow.
  • Could use proactive notifications for when someone has listened to a call or snippet.
  • Decrease in rep ramp.
  • Higher win rates.
Gong also seems to be a good tool. Chorus was strong enough as a provider that Gong would have needed to demonstrate a substantial set of additional features to support switching. They didn't.
An integral component of our tech stack. Would eliminate most everything else before the call monitoring system.
Easily share insights with product and content teams about shortcomings in our offering and/or market opportunities that we could potentially leverage.
This has been limited for me personally, which speaks to the level of intuitiveness. I have not heard any complaints from my team that indicates a problem with support.
Fantastic tool for onboarding, coaching, and on-demand review of client sentiments, deal progress, etc.