A great tool for transparency
Updated June 19, 2020

A great tool for transparency

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • I have the ability to review calls with my team members.
  • I can review calls to ensure we are providing accurate information.
  • I have reporting stats to see how much time my team is spending on the phone.
  • I would like to see better reporting.
  • The insights that I get weekly are not always helpful.
  • This is geared towards a sales tool, but we use it for project management so it would be nice to see some additional features for that.
  • We are able to train sales people on what our onboarding process looks like without having to expend resources for that.
I have not used any other products like Chorus.ai.
It solves a problem that I didn't even know I had! I wish there were integrations with Salesforce that I could use for load balancing.
We are able to maintain transparency throughout various teams across the organization.
I have not had any interaction with the support team.
This is a great tool for review and training team members. I used this to coach my team when I do their weekly reviews.

Using Chorus.ai

25 - Sales, Onboarding
2 - Desktop Support, Operations

Evaluating Chorus.ai and Competitors

  • Price
  • Product Features
  • Product Usability