Enhancing visibility to opportunity and sales process optimization needs
November 16, 2020
Enhancing visibility to opportunity and sales process optimization needs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
- Handoffs & Collaboration / Knowledge Sharing
- Great resource with remote selling becoming a big deal. We can identify global issues that need to be addressed.
- Allows to capture notes after a meeting vs. losing track of the conversation while taking notes.
- Great coaching tool.
- Helps resolve qualification issues because the call can be reviewed and leaders can determine what the next step should be when individual contributors are challenged to determine what to do.
- The search capabilities are somewhat limited. Maybe we haven't implemented everything yet.
- Not seeing the AI value yet - could be an implementation challenge on our part.
- Need to have clear understanding of using Chorus for good. It can't be a punishment tool.
- Too early to measure ROI. We are still rolling it out.
We reviewed Gong, but I am unfamiliar with our conclusions.
Chorus is working well with Teams. I am somewhat disappointed that it can't easily recognize our own people. Oftentimes, our company name shows up for the person in the transcript, but you would think it could use email and MS integration to automatically populate the user in the transcript.
I am not sure how the single sign on is set up, but it always opens with me logged in which is great.
It would be great if we could open the SF opportunities directly from Chorus or see the Chorus recording tied to an opportunity in SF.
I am not sure how the single sign on is set up, but it always opens with me logged in which is great.
It would be great if we could open the SF opportunities directly from Chorus or see the Chorus recording tied to an opportunity in SF.
We were nervous that customers would not want to be recorded. We ask for permission to record and let them know that this is for note taking purposes so we can better serve them and be more engaged in calls. Most customers agree with no issues.
I have not engaged with Chorus.ai's customer support team.