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Enhancing visibility to opportunity and sales process optimization needs
November 16, 2020

Enhancing visibility to opportunity and sales process optimization needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Great resource with remote selling becoming a big deal. We can identify global issues that need to be addressed.
  • Allows to capture notes after a meeting vs. losing track of the conversation while taking notes.
  • Great coaching tool.
  • Helps resolve qualification issues because the call can be reviewed and leaders can determine what the next step should be when individual contributors are challenged to determine what to do.
  • The search capabilities are somewhat limited. Maybe we haven't implemented everything yet.
  • Not seeing the AI value yet - could be an implementation challenge on our part.
  • Need to have clear understanding of using Chorus for good. It can't be a punishment tool.
  • Too early to measure ROI. We are still rolling it out.
We reviewed Gong, but I am unfamiliar with our conclusions.
Great for coaching on discovery and demo calls. Identifies what messaging is working and not working. Improves sales director engagement during the call because they are not distracted by taking notes. They can review the call afterwards which will probably uncover opportunities for the next discussion.