has improved our performance while working remotely!
November 17, 2020 has improved our performance while working remotely!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Ability to view our teammates' calls
  • Easily tag our managers and receive feedback
  • Easy to go back to the call to review what a client said if we were unsure about something
  • Easier way to locate calls--sometimes I have a hard time finding a specific call.
  • Time to sync to there is a delay from when we hang up to when it appears in
  • Being able to get feedback and improve on client calls
  • Not having to call back a client if we misheard or misspelled their info; we can go back and listen to the call again
  • Accountability, since we are being recorded
There was no way to look up calls and/or tag your manager. is much more advanced than any other call recording software that I have experience using. The programs simply recorded and did not have any other features. not only records our calls but also offers tools to help us improve our performance.
We have group call review sessions so that we can learn from each of our teammates. They have also made all calls from every sales rep available to listen to so we can see who is performing well and listen to their calls. hosted a very helpful group training that explained how to use it and how it will be incorporated into our current systems. Since we have metrics to reach each day, it was important to conduct this training efficiently since we needed to learn how to use the software quickly.
I have used other call recording software before and none have been as user friendly and helpful as I love the feature of easily being able to look up calls from top performers. This is especially valuable since we are working remotely and not able to hear the calls of our teammates or get immediate feedback to improve. The interface has been intuitive for a new user as well, so it did not take too much time away from our job to learn how to use it.