Robert Peterson III - Chorus Review
Updated December 02, 2020
Robert Peterson III - Chorus Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
We are currently utilizing Chorus.ai as a tool for the Account Development Representatives globally.
The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.
The goal is to help leverage chorus in a way that allows us to accelerate call coaching and how reps handle objections, BANT, and diagnosing use cases. One thing we typically struggled with is finding pain on calls, which Chorus will help alleviate.
- Analytics are awesome!
- Call scripts seem pretty accurate when quickly sifting through a call
- UI could use a little more flexibility and ease of use
- Increase in 27% more qualified opportunities at the SDR level since we started using Chorus.
Gong has really good analytics, similar to Chorus, but we felt Chorus scorecard and other in-depth coaching functionality gave us a better ability to make an impact with our SDR's.
We have never used a tool like Chorus.ai, but we do like that it integrates with slack, and other tools we use to help enable our team.
I didn't realize how many different pieces of analytics were able to be extracted, such as filler words, talk time, monologues... etc.
I haven't had a chance to work with the customer support team yet, but I will be sure to provide feedback once I start to utilize the support team.
Using Chorus.ai
40 - The business functions that our reps represent is the Account Development Department.
Our core function is to create pipeline for account executives to close. We have three segments:
Small Business
Mid Market
Enterprise
Our core function is to create pipeline for account executives to close. We have three segments:
Small Business
Mid Market
Enterprise
2 - We have a tools specialist that is a subject matter expert for all tools that we implement here at Auth0.
We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
We also have our sales enablement team take on admin privileges while learning tools like Chorus so that knowledge can be passed down to new hires that join our sales organization.
- Call coaching
- Analytics on how we handle competitor conversations
- Diagnosing pain and delivering value
- Depends on the product roadmap for Chorus
- I'd like to see live functionality that we can take advantage of while on a call
Evaluating Chorus.ai and Competitors
- Implementation support
To my and my leadership, implementation was critical.
We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
We want to make sure Chorus is flexible to our business model, and things that are important to our sales team. Having flexible software makes it easier to have a long-term relationship.
To be honest, I do not think we did a thorough evaluation of Gong. But that being said, I do think that we ended up choosing the correct solution based on what our sales enablement team has noted.
Chorus.ai Implementation
Change management was a minor issue with the implementation - I believe Chorus or call recording tools was something we have talked about for over 2 years. So there wasn't a monumental change or tweak in processes that lead us to Chorus.
Using Chorus.ai
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Consistent Quick to learn Feel confident using | None |
- The analytics are my favorite part by far
- Scorecard functionality is also very useful
- The UI feels somewhat outdated and not as intuitive as I'd like
Chorus.ai Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
I haven't had any real engagement with the support team yet, but I will be sure to update once I do.