Consistency and transparency across the board
April 02, 2021
Consistency and transparency across the board
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Handoffs & Collaboration / Knowledge Sharing
It is being used across our Sales, Customer Success, and Professional Services teams. This is very helpful when we hand off a customer to the respective teams.
- The transcript is fantastic! It doesn't track the "umms" and filler words.
- Quantifiable coaching results.
- Reduced ramp time for new hires or reps during customer handoff process.
It's a central location for meeting recordings that's accessible to folks across our organization. This is extremely helpful for knowledge transfer, handoff process, coaching, preparing for customer calls, and filter meetings by customer. This also enables transparency across the board.
The positive impacts from using Chorus.ai are consistent delivery to our customer success org.