Great solution, horrible live access when it's needed.
April 05, 2021
Great solution, horrible live access when it's needed.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Pipeline Visibility & Forecasting Confidence
- Process Improvements & Change Management
- Market Intelligence (Competition, Product, Messaging)
- Handoffs & Collaboration / Knowledge Sharing
- Voice of Customer & Disseminating Success Stories
We use Chorus.ai to clone great sales behavior, i.e., rapport building, discovery, product/solution overviews, objection handling, closing and next steps. We also use it to onboard new hires and to train existing staff as well.
- It transcribes conversation well.
- The UI could be more intuitive.
- Updating and rendering completed call is too slow.
- Security: Clearer understanding of who is seeing our corporate secrets without our explicit permission.
- Chorus has decreased onboarding time.
- Chorus had allowed us to loop in engineering by shortening the feedback loop.
Fits beautifully but security is our biggest concern.
Horrible. For a technology company, access to live help is non-existent. My Account Rep is awesome, but I need to schedule appointments. On the fly, in real-time, if I have a question, there is no one to talk or chat with.