Great solution, horrible live access when it's needed.
April 05, 2021

Great solution, horrible live access when it's needed.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Pipeline Visibility & Forecasting Confidence
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
We use to clone great sales behavior, i.e., rapport building, discovery, product/solution overviews, objection handling, closing and next steps. We also use it to onboard new hires and to train existing staff as well.
  • It transcribes conversation well.
  • The UI could be more intuitive.
  • Updating and rendering completed call is too slow.
  • Security: Clearer understanding of who is seeing our corporate secrets without our explicit permission.
  • Chorus has decreased onboarding time.
  • Chorus had allowed us to loop in engineering by shortening the feedback loop.
Fits beautifully but security is our biggest concern.
Horrible. For a technology company, access to live help is non-existent. My Account Rep is awesome, but I need to schedule appointments. On the fly, in real-time, if I have a question, there is no one to talk or chat with. is well suited for expediting training of new and existing frontline employees.