Great tool for Call Coaching / Call Recording
April 05, 2021

Great tool for Call Coaching / Call Recording

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
I know that the sales team definitely uses it for call reviewing and it's been very helpful for onboarding and training. It's a great way for me to listen in on AE discovery calls and demo so I can get a better understanding of our whole sales process. If I ever have a bad call that I know I needed work on then I can play it for the sdr team and get positive feedback.
  • Call/Recording is great for training purposes.
  • Easy to use - picked it up the first week without a tutorial.
  • Neat and organized.
  • To be honest, I haven't had an issue with it yet, it does everything that I'm looking for.
  • Sometimes the analytics are off.
  • Reduced ramp time for new reps.
  • Improved win rates or quota attainment.
  • Quantifiable coaching results.
I have only used is great - perfectly exists with in our tech stack and it's a great tool.
We have been using the regular way. If there are some better innovative ways that other companies are using it - I'd love to know!
Very friendly - any issues that I have and I can message somebody on the CSM. Very accessible. is great for call recording and coaching so I can listen to anybody's call if I wanted. I usually look at the best AE's in the office and listen to their calls. The analytics to show where you need to improve on which is great. Big fan of it so far.