We love Chorus!
January 20, 2022
We love Chorus!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
We use Chorus across the entire Revenue organization. It is used for reviewing calls for coaching and development. It is also used for new hire training as a way to mimic sitting at the desk with a colleague to call shadow. It has been extremely valuable to gain insights into how reps are performing post-training sessions.
- Great for call coaching
- Great for training new members
- Sometimes picks up calls that have all internal reps on it
- Snipping feature is hard to use
- Needing the ability to edit call scoring categories versus having to create new ones
- able to correct incorrect statements
- provide tips and tricks to enhance calls
As a remote team, we rely heavily on the use of call score cards. It is important to be able to listen in on calls in a remote world to track how reps are performing, listen back on difficult calls, and provide feedback as needed. It is also a good way for enablement to understand post-training calls, how reps are absorbing and utilizing the information provided to them.
We utilize this as our only provider for call recordings, for Zoom and Google hangouts calls. This was our team's first tool for call recording and scoring capabilities so we do not have any previous competitors to refer back to. Overall, great experience using Chorus and will recommend to others.
Using it for new hire training has been great. Instead of bombarding merchants with 10 reps on a call, listening in, it has been great to be able to give them calls to listen to. They can also listen to as many calls as they want depending on the level of repetition they are looking for.
I do not have any experience with their team directly.
I was not apart of this decision.
Do you think Chorus by ZoomInfo delivers good value for the price?
Yes
Are you happy with Chorus by ZoomInfo's feature set?
Yes
Did Chorus by ZoomInfo live up to sales and marketing promises?
Yes
Did implementation of Chorus by ZoomInfo go as expected?
I wasn't involved with the implementation phase
Would you buy Chorus by ZoomInfo again?
Yes