Good Tool
January 20, 2022

Good Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
At my organization, we use mainly for reviewing calls, meeting intelligence, and better handoffs between teams. We utilize the playlist features not only for development but also for onboarding. This is used mainly in our Sales department (pre and post sales) but we have found use cases for other areas of the company.
  • Meeting Intelligence
  • Tagging portions of calls
  • Playlists - lots of bugs
  • Transcribing - smart, but still needs improvements
  • Reduced Ramp Time
  • Coaching results
The top feature used are deal metrics, transcription, and playlists. We use deal metrics to help us better forecast and understand our pipeline better. The transcription feature is very useful for our sales representatives - they are used to help take better notes and to ensure the following reps know what they need to know. Lastly, we use playlists the most often. They're used for onboarding, specific teams, etc.
We use with Zoom and Salesforce. We do not currently have the SF integration set up but it does complement it well.
Our biggest success with has been playlists. We use playlists for training, development, and self reflection.
The customer support team is above par. Any hiccups we may run into, any bugs that pop up are addressed by the support team quickly. They also offer great courses to help new hires understand how to use this tool more effectively.

Do you think Chorus by ZoomInfo delivers good value for the price?


Are you happy with Chorus by ZoomInfo's feature set?


Did Chorus by ZoomInfo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus by ZoomInfo go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus by ZoomInfo again?


Salesforce Lightning Platform (formerly Salesforce App Cloud), Zoom, Slack has been very helpful for onboarding. We utilize playlists to curate good examples of various call types such as cold calls. We also leverage the scorecards to help new hires better understand what a good calls includes. We also use features like playlists to roll out things like new talk tracks, product features, etc.