Incredible for onboarding and training! Can't live without it!
January 22, 2022

Incredible for onboarding and training! Can't live without it!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Pipeline Visibility & Forecasting Confidence
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
We use Chorus.ai to record all Zoom calls for review, coaching, onboarding, visibility, forecasting, collaboration, & disseminating success stories. It has enabled us to understand cross-departmentally what processes are working, from sales to customer success to support, enabling us to make the appropriate changes. It has given us insight into individual interactions over time to maintain visibility in a given process and identify where progress has gone astray.
  • I love being able to share all or some of a recording with both customers and internally. It's been a powerful way to provide long lasting value to customers, and spread successes and failures internally, for group improvement.
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
  • Chorus.ai has reduced onboarding times for both our internal teams and our customers.
  • It has provided a database from which I can go and learn any skill or process from anyone at our company, which was critical as I took on several different kinds of roles in customer success.
In sales enablement, we leverage playlists and notifications to onboard new customer success and to track progress for our customers who are new to our system.
Chorus.ai is connected to Zoom, our internal system, and our CRM.
I'm not sure we have been using it in innovative ways. Everything I have already described is how we use it.
I have never interacted with Chorus.ai support. Maybe that's a good thing, because it means things are working really well.

Do you think Chorus.ai delivers good value for the price?

Yes

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

The most important use case for me has been the ability to share successes, failures, and questions both with customers and internally. The ability to share a live training so its value can be extended not only for a longer period of time but then shared with those that didn't participate has been critical. Internally, this has also been a way for me to learn from the experience of colleagues' experience when I wasn't present and provide that same sort of value myself to others, whether that's sharing success, failures, or even just getting feedback on a specific situation to determine the positives and negatives to make improvements in the future. I'm not sure that the full power of the analytics has ever been explained to me, but the default stuff has been very valuable and therefore has sparked the motivation to engage with that side of the product. I'm sure part of that lack is fully on my side.