Chorus.AI lives up to the hype
January 28, 2022

Chorus.AI lives up to the hype

Zach Myers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Handoffs & Collaboration / Knowledge Sharing
The best use for Chorus.ai has been the call reviews. Chorus has made it so much easier to find recordings as well as access them in either a team playlist or individual playlist. The database of all the calls has helped our team share calls in team meetings over Zoom and help give each other feedback Once a week we do call listens with our team manager who coaches us through our calls and we all go and give advice on what we could improve. Chorus helps by showing the breakdown of percentage spoken by the prospect and percentage spoken by us. We also can find our best calls to share very simply by the filters of duration and who made the call. Lastly, we have to include links to our calls for any meeting we have set for AEs and others. Chorus makes this knowledge sharing very simple by allowing us to create playlists or by making easy-to-find links to share with others on our team and with other people in the organization.
  • Link sharing and collaboration with others
  • Playlist creation for team calls
  • The percentage breakdown for the prospect is very interesting to see and analyze
  • It can be easier if it connected with Salesforce so that the Chorus link was on the lead page as well
  • Finding recordings to turn on and off for Zoom meetings could improve
  • On the homepage, not showing "no answer" calls
  • Better onboarding pace
  • Data based coaching improvements
  • More talk time with prospects and customers
The playlists have had a positive influence on my team as we are able to collaborate better as a whole when we listen to calls as a group. With a list of calls and being able to group them by subject, "security calls" or "System admin calls" makes it very easy and efficient to navigate and run our meetings Also it makes all of our pitches better because we are able to go and listen back to that playlist of calls and improve what we say on the phone because we hear what successful people are saying and what people say that doesn't work out.
This works well with Salesforce as it records the calls that we make through Salesforce and compiles them into the Chorus database. Usually, it is pretty easy to find the record of the call on the lead page on Salesforce since it says "chorus" on it. It also works well with copy and pasting links we gather from Chorus into Google Sheets or excel documents to share with others.
Sometimes we are able to celebrate more and more wins during large team meetings or even smaller ones as we listen to people's calls from Chorus which is always a positive when we get to share people's success. Also, an innovative way that we have been able to use Chorus that has helped our organization is when we have shared our calls as a larger organization, there have been rewards given out by leaders since it helps our sales ops figure out what is working and what has not been working.
To be honest I have not worked with the Chorus.ai customer support team that much, but as far as it seems from talking to my managers, they have enjoyed their experiences with them through turning on certain features very quickly as well as when they have issues like Chorus rarely being unavailable, they are able to get it up and running quickly.
We used to use playbooks as our previous provider but found that the insight was not as good as the insight provided by Chorus. it was hard to load links and then collaborate with others based on certain access. Also one of the biggest problems was that the recordings would not load fast enough to analyze in real-time. The Chorus links load very quickly with AI-powered insight helping us get through our workday better and more efficiently.

Do you think Chorus.ai delivers good value for the price?

Not sure

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

Yes

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

InsideSales.com / XANT PowerDialer for Salesforce (discontinued), Outreach, ZoomInfo
Well suited: Chorus.ai is great when my team is looking to collaborate together on objections we are sharing and we can compile a playlist to hear people's common pitch and then hear the common objection too. Chorus makes it easy for one person to navigate and run the call listening meetings because of the collaboration on playlists. It really helps all of us stay on the same page. Less suited: Looking at the calls for the day there are a lot of records of calls from and due to my entire sales organization using Chorus.ai the calls and records add up and the database is full of "no answers. Sometimes it is hard to find individual calls for the day that you want to add to a playlist or review in coaching.