Great other than the Zoom integration
January 28, 2022

Great other than the Zoom integration

Bita Eisenhut | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Market Intelligence (Competition, Product, Messaging)
  • Voice of Customer & Disseminating Success Stories
Our company uses Chorus fairly broadly. All client calls are conducted through Chorus, from new business through implementation and ongoing customer success. Additionally, our product team reached out to hear the voice of the customer. All our teams use the learnings gathered from Chorus to inform messaging and product/market fit.
  • Talk time and monologue time
  • SFDC integration
  • easy to use
  • Zoom integration and the "live stream" messaging
  • Transcription is a little spotty
  • Google meeting integration would be nice
  • Increased knowledge sharing
  • Facilitates coaching
  • Increases ramp to product/market fit
We just use the scorecards and the ability to listen/review calls.
It integrates well with Salesforce. It's terrible with Zoom currently.
I have not used the customer support at this time.

Do you think Chorus.ai delivers good value for the price?

Not sure

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

The current Zoom integration is problematic. Clients are uncomfortable with the "live stream" and how shouty Zoom is about both the live stream and the fact that it's being recorded. It would be nice if that messaging could be customized, i.e. "This call is being recorded for note-taking purposes." And the live stream aspect needs to go. With those two improvements, it would be well suited for any instance.