You'll never have to talk and take notes simultaneously ever again
February 25, 2022

You'll never have to talk and take notes simultaneously ever again

Jagrit Gambhir | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus.ai is used by our SDR team, AE team, and Customer Success team.
We have call review sessions once a week with our manager, where we revisit challenging calls.
We also use it to review calls and make notes for each and every interaction with the prospect and update it on our CRM.
Our customer success team uses it to record and review calls with customers.
  • The transcription of Indian dialect is better than some of the competitors
  • The time taken to analyze the call is much quicker than the competition
  • Affordable pricing
  • It drops off a live call at times. These bugs should be ironed out
  • It misattributes the call owner sometimes
  • Integration with calling software like Aircall, CallHippo, etc.
  • Helped us identify what's working well and areas of improvement for individual reps
  • Reduced ramp time for new joiners because they have a repository of calls they can listen to
  • Visibility into the entire pipeline for better forecasting
I consistently monitor my talk/listen ratio, filler words, my longest monologue, and how many engaging questions I'm asking on my calls. These features help me get better at my job.
We use Chorus.ai for conversation intelligence. It's integrated with our CRM. We've used Wingman in the past for conversation intelligence, and Chorus.ai performs much better.
We've used Chorus.ai in our hiring process as well. We include Chorus.ai on the call when we're interviewing candidates so we can analyse their task rounds and mock calls.
Onboarding support could definitely be better. We had issues with Aircall integration which never got resolved.
Chorus.ai's transcription and call analysis were the best among the options we evaluated. We found the pricing to be reasonable for the product quality, and hence we went ahead with it.

Do you think Chorus.ai delivers good value for the price?

Yes

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

It's well suited if your requirement is to have a central repository of all prospect/customer-facing calls. It will also help you get better at your calls by analysing your talk/listen ratio, if your questions are engaging enough etc.

It might be less appropriate if you're looking for something that's easy to onboard and implement. Their team takes a good amount of time for integrations.