Chorus - intuitive & searchable
June 09, 2022

Chorus - intuitive & searchable

Morgan Brown | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
We used it for call logging and review in the sales department. It did not get used across the entire org and the company did not end up keeping it - but the system was easy to navigate and the AI was intelligent when trying to pull certain words. I think ideally it would have been more hands on setup with the sales leadership team to get an idea of how many conversations were including language we like to hear but it never got fully developed.
  • Pull data for specific words or phrases across all recordings.
  • Set alerts for follow up based on things said.
  • Sharing & search functions by associated Salesforce account.
  • Notes for accounts that cannot record by law so we don’t try to find recordings.
  • Better coaching results.
Didn’t get to use these features fully but it ideally was going to help hit the important notes of a sales conversation and set better follow-up.
We used it in addition to Salesforce. The company ended up switching to Genesys instead which I like less.
Definitely in the ability to grab whole phrases - like our triple down - and make sure it was said without listening to every call.
I only met our rep once but she was fine; though she assumed an access level and need during training that not all reps had or needed. Some basic web Training would have been better.
Chorus was better but the company didn’t like all the setup necessary.

Do you think Chorus.ai delivers good value for the price?

Not sure

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

When you have a call center type scenario it’s an ideal option, as it helps you pick out things that need improvement and successfully records call interactions.