Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
We used it for call logging and review in the sales department. It did not get used across the entire org and the company did not end up keeping it - but the system was easy to navigate and the AI was intelligent when trying to pull certain words. I think ideally it would have been more hands on setup with the sales leadership team to get an idea of how many conversations were including language we like to hear but it never got fully developed.
Didn’t get to use these features fully but it ideally was going to help hit the important notes of a sales conversation and set better follow-up.
Definitely in the ability to grab whole phrases - like our triple down - and make sure it was said without listening to every call.
I only met our rep once but she was fine; though she assumed an access level and need during training that not all reps had or needed. Some basic web Training would have been better.
Do you think Chorus.ai delivers good value for the price?
Are you happy with Chorus.ai's feature set?
Did Chorus.ai live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chorus.ai go as expected?
I wasn't involved with the implementation phase
Would you buy Chorus.ai again?