Chorus.ai has been a lifesaver and I wish I started using it sooner!
June 11, 2022

Chorus.ai has been a lifesaver and I wish I started using it sooner!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Handoffs & Collaboration / Knowledge Sharing
I use Chorus.ai for recording the calls I have with the 35 accounts I currently manage. I love having Chorus.ai join my calls because I then can focus more on what my client is saying, vs trying to write down and remember everything they are saying. Several times I have referenced my Chorus.ai recordings to see what was said and if I was understanding my client correctly.

I also use Chorus.ai for:
-learning about new accounts I'll be receiving when there isn't an Account Manager or Sales Rep here to update me on them
-re-watching older Chorus.ai calls to learn more about my existing accounts, to understand processes here when I first started, and to learn new skills
  • Transcribing my calls is always so nice!
  • Usually auto joining my calls.
  • Sending meeting recording emails after the call.
  • Sometimes Chorus.ai will drop from my calls or not join my calls.
  • Sometimes the attendance names don't update in my Chorus.ai.
  • Reduced handoff time between Sales and Account Managers.
  • Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
  • When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.
I don't personally use these since I am an Account Manager, but I could easily see our team sharing Chorus.ai recordings that have to upsell conversations in them. We have also shared with the sales team Chorus.ai recordings so they can understand a customer's onboarding journey better and their goals.
Chorus.ai positively impacts our existing tech stack and I'm so glad we have it! This is the first time I've used it and I'd be lost without it. The only other meeting recording tools I've used before are Google Meets and Zoom, Chorus.ai is more robust in its offerings.
Sharing with new hires to understand clients and processes. Sharing with products to understand issues or product requests. Sharing with Management for them to understand some irate customers. I have used it for training with my manager too.
I haven't worked with them yet.
I have not used or evaluated any other products like Chorus.ai before.

Do you think Chorus.ai delivers good value for the price?

Not sure

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

Chorus.ai has been well suited for both my client calls and internal calls. It helps keep me organized and I appreciate the UI so I can easily find calls I need to rewatch.