Why you need Chorus.ai!
June 26, 2022

Why you need Chorus.ai!

Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
We use this in sales to make sure nothing falls through the cracks. It helps when going to the next steps and getting others from the team involved with the potential deal. I like it to be able to go back and see if I missed anything and also prep for the next steps with the prospect.
  • Recording the call
  • Gives coaching or advice
  • Shows # of times a word or phrase was said
  • The chime when starting calls
  • Having correct info from people on the call
  • Making sure name, title, company match
  • Better understanding of the potential clients needs
  • Great listening tool
  • Great to share with other stakeholders within the company that play a part in the process
I have used Chorus.ai at two different companies now. The use of scorecards has been something new and exciting for me to use. I like the ability to see how each call stacks up and knowing if it is a potential fit to keep moving the ball down the field.
It fits well and is something needed in a sales tech stack. I have used similar tools in my time as a manager and sales rep. Chorus.ai is all around the best that I have used. I like all the features it comes with and how simple it is to use on a daily bases.
We have a weekly team meeting. We have been taking a call from each rep and going over that call. It is great to get positive feedback and hear what you could have done better or why didn't you ask this question to dive deeper into the prospect's pain point. Just a great way to continue to improve and get better.
I haven't needed to work with the customer service team with Chorus.ai. I do know they are great with replying if needed. They offer free training and other resources like onboarding support if/when needed.
It was a night and day difference. I like all the bells and whistles you get with Chorus.ai. To me, Chorus.ai is the "Lincoln Navigator" of call recording tools.

Do you think Chorus.ai delivers good value for the price?

Yes

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus.ai again?

Yes

Outreach, Seamless.ai, LinkedIn Learning (Lynda.com)
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.

Using Chorus.ai

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Call recording
  • call review
  • coaching
It is easy to use and helps me with my daily job.