Item: Chrome Remote Desktop
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Chrome Remote Desktop to access certain resources that are only available on machines physically located at our corporate office. Only a few users need it, mainly in the accounting and human resources departments. While Chrome Remote Desktop isn't my primary solution for remote access, I use it quite often when other solutions don't work or are down for maintenance.

Pros and Cons

Can't beat the price -- it's free!
Setup is very easy, even for tech-challenged people
Interface is straightforward and simple

Locks you into the Chrome environment
Display options are limited when you use multiple monitors on the remote host
File transfer functionality is clumsy

Return on Investment

Can't really determine ROI since it's a free product, but it's definitely worth the time spent setting it up!
I have additional peace of mind knowing I have this as a secondary option for accessing my work PC.
Chrome Remote Desktop is great for single users, but not designed for enterprise use.

Alternatives Considered

LogMeIn Pro and TeamViewer

No one can beat Chrome Remote Desktop's price! But that price (free) means something--missing features, limited support. For true business use, access to multiple machines, robust support, etc., I'd go with one of the more expensive options.

Support Rating

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Key Insights

Do you think Chrome Remote Desktop delivers good value for the price?

Yes

Are you happy with Chrome Remote Desktop's feature set?

Did Chrome Remote Desktop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chrome Remote Desktop go as expected?

Yes

Would you buy Chrome Remote Desktop again?

Yes

Other Software Used

Zoom, Certify, Google Drive

Likelihood to Recommend

For a simple remote access solution, Chrome Remote Desktop is an ideal option. It's easy to set up, connects pretty reliably, and lets you work as if you're sitting at the remote PC. If you need a more robust solution to access/support multiple machines, use multiple monitors, transfer files easily, or need to turn machines on and off remotely, you may want to look elsewhere.

Excellent free option, but you'll get more with a paid subscription.

Overall Satisfaction with Chrome Remote Desktop