Chrome River has been one of the best business decisions we've made in a while
February 22, 2017
Chrome River has been one of the best business decisions we've made in a while
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chrome River EXPENSE
We started using Chrome River over 2 years ago now. It took us about a year to implement it and once it was ready to be launched, we started switching about 20 people per month until about 5 months after we had the entire campus using it. We have over 350 purchasing card holders plus a few people that don't have a p-card but they still use Chrome River for approvals. We used to process expenses with a paper form that took us a long time to receive. Sometimes they would get lost in someone's desk. Also, we had to tape each receipt to an 8 1/2 x 11 sheet so we could scan them.
- Terminated the use of paper expense reports
- Receipts can be easily added to expense reports
- Expense reports are routed to the appropriate approver and our office can track them at any time and also reroute them if a person is out of the office
- Some receipts get cropped and zoomed in and are hard to see
- Adhoc functionality is a little slow
- Some of the emails are not very clear- for example the "Unused Firm Paid Items" users have a hard time figuring out what that means
- The cost of implementation and the monthly charges have been completely recuperated with our Rebate every year
- We are able to know exactly where an expense report is in the routing process
- We can run reports for our sustainability efforts and help us track progress in areas such as miles driven, miles flown, etc
We chose Chrome River over Concur because of the cost and features for our University. We have faculty and administrators who travel but they don't need all the different features Concur was offering, it seemed too much for us. We are a small University and just needed to automate our purchasing card process and that's exactly what we received with our choice. Also Chrome River's care for its customer is outstanding. We get answers to our questions very quickly.