Let Your Business Flow
Updated May 05, 2022
Let Your Business Flow
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Emburse Chrome River
The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.
- OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
- Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
- Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
- Reporting - Additional reporting could be helpful.
- Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
- Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
- Cutting staff time on doing repetitive work has been very positive.
- Reducing coding errors on expenses has also improved.
- Having transactions streamlined to the correct workflow has improved our business operations.
Concur was the other software we were comparing, and we found Chrome River EXPENSE to be more user friendly for end-users. We also felt we had more control on setting up the software to our needs.
Using Emburse Chrome River
250 - Entry Level positions, Managers, Supervisors, Directors, VP's CEO, CFO etc.
4 - Finance department is in charge of the support functions inside the organization.
1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses
1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses
- Mileage
- Credit Card
- Personal Reimbursements
- Audit Preparation
- Budgeting
- Connecting with Staff
- Price Analysis
- Donors
- Board Reports
Evaluating Emburse Chrome River and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
Product Use was the biggest factor. We wanted something to be user friendly to the end user and Chrome River is exactly that.
I think for the most part we narrowed down our search based on software's that assist in Mileage tracking and Credit Card Management, which Chrome River was the best at.
Do you think Emburse Chrome River delivers good value for the price?
Yes
Are you happy with Emburse Chrome River's feature set?
Yes
Did Emburse Chrome River live up to sales and marketing promises?
Yes
Did implementation of Emburse Chrome River go as expected?
Yes
Would you buy Emburse Chrome River again?
Yes
Emburse Chrome River Implementation
- Implemented in-house
Change management was a minor issue with the implementation - Since we had issues with prior Audits in reference to Mileage Reports and lost receipts for Credit Cards, we had people bought in to get something like this.
- Integration
- Platform setup
Emburse Chrome River Training
Configuring Emburse Chrome River
I would like to see more Reporting Options.
Some - we have done small customizations to the interface - It was pretty easy. We added a link for our Intranet.
No - we have not done any custom code
We added a field in the invoice and Expense Screens for reference use.
Emburse Chrome River Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No
have not heard about this function yet
Yes, I needed a tile for COVID-19 and mentioned how important it was for funding purposes and it was created very quickly
Using Emburse Chrome River
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Submitting Expense Reports
- upload receipts
- reviewing expense reports to approve
- Reporting capabilities for some reports
Yes - Very well
Emburse Chrome River Reliability
Integrating Emburse Chrome River
- Great Plains
The Integration is a little time consuming but it all depends how you setup your data feeds during implemenaiton.
- PAYCOM
yes
- File import/export
No
Look into API's instead of FTP.
Relationship with Emburse
Keeping cost neutral has best as we can.
Not at this time.
Upgrading Emburse Chrome River
- Performance was better
- Continue to be user friendly