Happily Sailing Along The Chrome River!
Overall Satisfaction with Chrome River EXPENSE
Chrome River Expense is being used by employees at our 10 manufacturing plants, 4 distribution centers, and corporate headquarters in the United States and Canada. The software easily allows employees to create their expense reports and have the expenses compared to pre-set limits and other parameters for improved expense controls and compliance and then electronically routed to the appropriate expense approvers.
Pros
- Creating expense reports is fairly intuitive, which minimized training during implementation.
- Chrome River easily routes expense reports to multiple approvers whenever there are charges on a report that have cost centers with different approvers.
Cons
- In a couple of instances, Chrome River was having non-systemwide functionality issues and they could have proactively communicated better the status of the issue and the estimated resolution time.
- Implementing Chrome River resulted in an almost 50% savings compared to Concur.
- Implementing Chrome River allowed us to add a new credit card that provides an annual cashback rebate of around 1.5%.
Compared to the previous provider, Concur Travel and Expense, Chrome River Expense is more flexible with configuration and more intuitive, and regardless of the device you use: laptop, tablet, or mobile phone, you access the same software engine, so the underlying technology and software are consistent. The only difference is how the various screens or tabs appear so as to maximize visibility and usability depending on screen size.
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