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Chrome River Expense: A Lion Among a Pack of Dogs.
Updated November 10, 2021

Chrome River Expense: A Lion Among a Pack of Dogs.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We use Chrome River Expense in 3 countries and have thousands of users. We have integrated 3 different corporate-liable credit card programs, and use Chrome River to not only reconcile credit cards transactions, but also out of pocket reimbursements and petty cash. One of the biggest benefits is having compliance rules that identify potential issues prior to supervisor approvals. Update: Because of the compliance rules, we are now changing the way we audit expenses, no longer focusing on policy violations, but more on misuse.
  • Compliance rules
  • Flexible technology
  • Mobile and email approvals
  • Ease of use
  • Org wide admin policy enforcement functionality. If a company has a policy that an end user must reconcile a credit card transaction within 'X' days, then the admin should be able to use Chrome River to communicate and enforce that policy.
  • We save time overall
  • Simpler tool means less frustration for end users
  • Our ability to change our audit approach
It's very intuitive and easy to use.
I believe this is the best Expense software on the market. With Saas solutions, you often get vanilla software with various levels of configuration. Chrome River is highly configurable. There isn't anything we haven't been able to figure out how to configure, and we have a lot of demands of Chrome River.
The helpdesk has been pretty good most of the time.
Very user friendly, easy to use and flexible for organizations

Using Emburse Chrome River

3000 - Corporate travelers, C Suite, Sales, Maintenance, Dining
2 - User navigation and basic helpdesk function. Also analytical and able to create /run reports.
  • Time savings
  • Auditing
  • Flexibility
  • Changing the way we audit
  • Not sure
It's a good fit for our company

Emburse Chrome River Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Didn't think we would need it.
There isn't a specific instance that comes to mind