Item: Emburse Chrome River
Rating: 9
Author: Hester Abadie

Overall Satisfaction with Chrome River EXPENSE

Use Cases and Deployment Scope

The Chrome River experience is used by the entire organization for a quick and easy way to be reimbursed for travel and entertainment transactions. It is virtually easy to use and I love the OCR imaging feature available on the Mercury platform.

Pros and Cons

Pros

Easily create expense reports.
Routing for approval.
Provides multiple ways to submit and approve expenses.

Cons

The ability for a user to see payment information directly on the transaction.

Return on Investment

Quicker payment.
Quicker ways to create expense reports.

Usability

For the most part, Chrome River is really easy to use. I think sometimes end users struggle a little due to the nature of our companies business processes.

Alternatives Considered

Concur Invoice and Concur Travel and Expense

The easiness of the Chrome Product was why we chose Chrome River.

Support Rating

I wish we were still able to create a help desk ticket via email.

Likelihood to Recommend

If Chrome River had the ability for a user to see payment details on each transaction, users would be able to self serve without waiting on AP to provide payment details.

Comments

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