Rocky River Flowing
Updated June 22, 2022

Rocky River Flowing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

The whole organization uses Chrome River EXPENSE for expense reimbursement processing. This application facilitates submission and compliance rule validation, provides communication for proper approvals, and allows for easy electronic transfer to our ERP system along with electronic payments through the use of Chrome River Direct Pay. They take the paper out of the process.
  • Communication facilitation.
  • Compliance Rule validation.
  • Receipt/image capture.
  • Application support.
  • User training.
  • Customization.
  • Elimination of missing reports.
  • Cut processing time in half.
  • Increased electronic reimbursements.
Chrome River EXPENSE is easy to set up if you are a cookie cutter organization. If your organization is more than that, it will take some dedication from your Finance and IT departments to work with Chrome River's project managers and support staff to correctly implement all phases of the application.
Chrome River integrates with our ERP system to reduce data entry requirements and to improve the data accuracy. This integration takes resources on the front end to properly set up, but those are recouped and then some after the integrations have been implemented. Integrations also protect the data integrity as less human interaction is required.
Chrome River has made expense reimbursement easy for users to use, with the additions of application access on mobile devices. They also allow email approvals and provide links within the email to view receipts. I have received positive user feedback stating application is easy to use. Feedback has also been the desire to do certain items which are not possible due to the limited customization of the application.
Chrome River is better than paper expense reimbursement reports. Paper reports can provide more flexibility and customization than Chrome River in some aspects though Chrome River also allows for some things not available with paper processing. The efficiency, accuracy, security, and control Chrome River provides makes it a better system than paper report submissions.
Support for the application is where I see the most room for improvement. Chrome River's standard response protocol doesn't work well for making corrections and is exacerbated by the delay in communications between administrator and support personnel. It also seems to be hit or miss on the knowledge of the staff received. Posted support material is good but can be difficult to find what you are looking for.
Chrome River is well suited for organizations where expense owners are on the go and need to have an easy way to submit their expense reports in the moment while traveling. It takes the need for saving receipts and trying to piece the information together when returning from a business trip.

Using Emburse Chrome River

400 - Most members use Chrome River in some capacity. They may be submitters for themselves or someone else, or they may be included within the approval chain. They may even do both.