Love Chrome River!
August 28, 2020

Love Chrome River!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

We use Chrome River across our entire organization. It enables us to more easily facilitate the workflow of expense reporting and management.
  • Makes keeping and submitting receipts much easier - no more carrying around little bits of paper. Just snap a pic and email it in!
  • It's much easier to search past expense reports.
  • The entire approval process is much easier and more streamlined.
  • The optical character recognition feature could use a bit of work. It's good a picking up amounts but sometimes doesn't get the merchant name or other details correct.
  • It helps greatly with expense compliance.
  • It increases productivity since we no longer have to waste a bunch of time manually entering expenses, taping receipts and scanning and sending them in.
  • It makes reviewing and approving expenses super fast and easy.
It's pretty easy to use. There are a couple of things that are a bit counter-intuitive and that I needed help with but, for the most part, it's a great program.
Chrome River just seemed to work better. It was easier to navigate and to use. Also, it's OCR seemed better than Concur.
To be honest, I've never had any issues so I haven't had reason to call for support.
Chrome River is fantastic when I am traveling - no more trying to keep up with a bunch of little scraps of paper and scribbling what each expense is for. Just snap a pic and upload it to email. It's that simple. Also, as an EA, it's great that my boss can also just snap and upload - especially given that my boss is located in a different state than I am.