Papers be Gone!
September 07, 2020

Papers be Gone!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

We use CR Expense across our organization. We are using it to eliminate papers being shuttled around or even mailed in. We built it to have a ton of checks and balances to our business policies and it is providing us with a better dashboard of expense categories with improved timeliness.
  • Saves time: everything is accessible from all over the globe.
  • Provides audit pass/fail systematically instead of eating up employees' time.
  • Changes are easy to make: great Help Desk resources!
  • Most of the training is already out there to use and reference.
  • OCR is not ready.
  • Implementation was brutal. We were led to believe we would have an expert leading us; one that was both familiar with CR AND Higher Ed.
  • Negative: it took longer to implement.
  • Positive: it will save time in both the entry and approval areas.
We do like the snap feature for capturing receipts, but some features carry over multiple times and that's to help, but it just makes another field that should be updated instead. This is in reference to the business purpose that carries from the expense report to each individual expense item.
For the most part, we moved to CR to have less paper and audit abilities and that piece is being fulfilled. We can easily have an approver access CR from their vacation without waiting for the paper to be on their desk before they can approve it.
I have nothing but good things to say with all of the components of the Help Desk. Every response has been timely, with strong attention to detail and expertise.
CR is well suited for auditing compliance and polices. We built in our business policies and determined if they were warnings (able to move on through the system) or violations (request could not move on in process until it was corrected). This eliminates a ton of employee hours auditing paper copies, etc. CR is not well suited for OCR. This was a function that we were really looking forward to. We wanted it to save time in data entry for the users and also produce fewer errors. This piece of the project certainly needs more work.