Overall Satisfaction with Emburse Chrome River
We use Chrome Rive Expense for university purchase card and travel management, to include travel pre-approvals. It is used across the whole organization--to include 3 sister campuses. It addresses university purchase card receipts and invoice management, accounting reviews, reporting, and audit functions. It eliminated a cumbersome and wasteful paper-based system and automated the approval and review process.
- Chrome River uses a clean operating environment to include a companion mobile app.
- Provides multiple (simple) ways to upload receipts.
- It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
- Needs increased flexibility in the forms that are used.
- Allow admins to create/customize forms.
- Allow for more editing on returned reports, currently impossible to edit header information.
- Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
- Admins/super delegates should have the ability to see reports in the approval queue of other users.
- The time it takes to process monthly p-card reports greatly reduced.
- Built-in business rules allow A/P review team to better function in an auditor role.
- Elimination of the paper-based system allowed our business procedures to continue largely unchanged in the COVID-19, remote work, environment.
- Certain faculty members feel like they are taking on more work as many of them are asked to upload receipts and categorize their expense with a valid business purpose, instead of the old process of dropping paper receipts on an admin's desk. It has been a challenge to convince them that the system is actually saving them time and effort in the long run.
- Reimbursements for travelers went from taking months to process to days, or even hours!
Believe CR stacks up well against Concur based on user feedback
Using Emburse Chrome River
2700 - End user (expense owner/traveler); accounting; procurement; A/P; audit
8 - User Interface / End User reps with CR admin skills and responsibilities; financial systems IT experts to assist with more technical aspects, feeds, etc.
- Purchasing card expense management
- Travel expense management
- Spend audit
- easier to process personal charge abatements for travel
- Utilizing the robust analytics and audit features
Evaluating Emburse Chrome River and Competitors
- Product Features
- Product Usability
Usability for users across the spectrum of financial management and travel procedures expertise was critical. End users who are not comfortable with "numbers" had to be able to access and utilize the system, whether that's weekly or a couple of times per year.
Get more end-users involved and analyze our internal processes prior to evaluation.
Do you think Emburse Chrome River delivers good value for the price?
Yes
Are you happy with Emburse Chrome River's feature set?
Yes
Did Emburse Chrome River live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Emburse Chrome River go as expected?
No
Would you buy Emburse Chrome River again?
Yes
Emburse Chrome River Implementation
- Implemented in-house
Change management was a major issue with the implementation - Went from a paper process where (often) expense owners simply dropped a stack of receipts off on an admins desk for "processing"--asking/requiring them to be more responsible for their purchases was a challenge. It would have helped to have increased understanding and buy-in from a strong cohort of those end users prior to implementation and even evaluation/selection.
- Personnel changes on our side
- Testing periods were short
- Internal systems support and integrations were not properly supported
Emburse Chrome River Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response | Difficult to get immediate help |
No...so far the normal support channels have been adequate. We were not expecting major changes from our original implementation
Yes - Mostly the anomalies are diagnosed and fixed in a timely manner. Sometimes (a handful) we need to get our assigned customer service rep involved to help get a response to a ticket.
In the early days we worked with a particular technician often to fix early implementation bugs or oversights we had despite extensive testing. His responsiveness was impressive and saved us on multiple occasions.
Using Emburse Chrome River
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- receipt upload
- receipt to transaction matching
- Reviews/approvals
- Some of the more complicated reporting tools
- Editing certain items on reports
- Travel Cash Advances
Yes - Awesome! Definitely a huge benefit of Chrome River.