Chrome River in the Mountains.
Updated November 11, 2021

Chrome River in the Mountains.

Leann Wheatley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We process all travel reimbursements in Chrome River. Our travelers receive all reimbursements within a 2-3 day turn around. Prior to Chrome River reimbursements would take up to 2 weeks. We can now track reimbursements to make sure the traveler is reimbursed. The Reimbursement process has saved our university a lot of money.
  • Faster Reimbursements
  • No more duplicated expenses
  • Everything is together instead of paper and multiple pages of receipts
  • Administrator to be able to customize/arrange the dashboard
  • Helpdesk quicker with responding to issues
  • User friendly navigation
  • Positive we are able to return expenses immediately
  • Expenses can be tracked
  • All expenses are on Chrome River for review
Chrome River is easy to setup. The approval process is every easy. The only issue we have had is with helpdesk tickets taking a long time to go resolved. Any conversions we have a delay on our end.
Yes our organization has benefited from Chrome River.
I like Chrome River besides a few issues here and there the overall system is easy and helpful.
We only use expense we are currently in the beginning process of looking into using the travel card through Chrome River.
Like I said before Chrome River overall is a 10. We only have minor issues at times.
The reimbursement process is 2 days now instead of 2 weeks. Unable to filter the travel advances separate from the other expense reports.

Using Emburse Chrome River

500 - We are higher education so most of our travelers are traveling with students or recruiting for athletics or admissions.
5 - We only have one person who approves all the expenses for everyone. We have 4 other folks who provide support.
  • No more paper reimbursements
  • Turn around time is so much faster than on paper.
  • Save Money on not as many duplicated expenses.
  • Reporting to see what areas are spending the most.
  • What areas of our travel policy need to be updated.
  • The overall travel procedures for our travelers.
  • We are hoping to add our travel card through Chrome River.
  • Hope to process more expenses through Chrome River.
Emburse Chrome River has helped our university and our travel office.

Evaluating Emburse Chrome River and Competitors

  • Product Features
The only change I would make is to have integrated in the Travel Card from the beginning in Chrome River.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Implementation

I was not involved in the implementation process.
  • I was not involved with implementation.

Emburse Chrome River Support

No we do not have premium support.
We put our travel advance form in Chrome River. The helpdesk team did a great job doing this and it was done in an exceptional amount of time.

Using Emburse Chrome River

  • The approval process is very easy.
  • The tracking feature
  • The entering of expenses.
  • The White Dashboard.
  • The dashboard is standard and not easy to setup user preference.
  • The message of the day is not easy to use.
Yes - Our users like to be able to use Chrome River from there mobile phone easily