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Make expense reporting less painful for your employees
November 23, 2020

Make expense reporting less painful for your employees

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Chrome River EXPENSE

We implemented Chrome River EXPENSE about 3 months ago for all employee expense reporting. Chrome River EXPENSE is much more robust and user friendly than our previous expense system. Users love the ability to scan receipts directly to their Chrome River account with the Snap App. The ability to create and approve expense reports from any device at any time makes this system great for our employees.
  • Love the integrated maps feature for mileage expense reporting making it easier to get accurate mileage reimbursements.
  • The ability to snap and send receipts to your Chrome River account from your mobile device is a win/win. Easier for employees and less missing receipts for accounting.
  • Having GSA standard per diem rates for all locations always up to date without having to maintain tables is fantastic.
  • Would love to see a "View Only" role for auditors that would allow them to view any users expenses.
  • Some of the data from our credit card feed such as MCC codes, is lumped into a single text field. I would prefer the option of breaking some of this out into UDFs.
  • Our users get a little confused with selecting receipts thinking they are selecting credit card transactions from the eWallet.
  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Our approval routing and G/L allocation were too complex to allow for "Fast Track" implementation. We worked with our project manager to customize the routing, allocations and policy compliance rules to suit our complicated business needs. I won't say it was simple, but we had a lot of things that complicated the process.
We do integrate Chrome River EXPENSE with Oracle EBS. Once the data feeds were created, everything has worked pretty seamlessly. Our previous system also integrated, so this wasn't a change for us.
Chrome River EXPENSE is MUCH more user friendly than our previous expense system. The look and feel of the expense tiles makes it easier to select the appropriate expense category. There is very little difference in the experience using the app versus the computer application. The SNAP app is extremely simple to use for capturing receipt images. Overall, our users have been very pleased with the upgrade.
Support for some issues hasn't been quite as fast as we would have liked. Our biggest frustration was that we were turned over to the support desk immediately when we went live. That meant that issues that came up on day one had to go through the regulate support team and not through our implementation team. We would have preferred to have a week or two of implementation support to work out any unforeseen issues prior to moving to the help desk. Overall, the help desk has been good.
Chrome River EXPENSE is great for businesses who want an automated expense system that allows employees to create expense reports on the go from any mobile device or computer. As an accountant, I like the ability to put policy compliance rules in place that help insure employees are following the rules. For example, we require a receipt be attached to each line item before the expense report can be submitted and warn employees if their mileage exceeds the policy that requires they rent a car for travel.

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