Google Chrome Sign Builder - Barely Worth the Time
July 19, 2022
Google Chrome Sign Builder - Barely Worth the Time
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chrome Sign Builder
We run a mid-sized social organization with multiple facilities/areas that can be reserved or used by members and guests. Previously we used posted paper calendars to track, maintain, and communicate reservations and free times for those facilities. By using Chrome Sign Builder we hoped to be able to manage updates and make them dynamic, ensuring consistency between what is published on our web calendars and what is posted on printed calendars.
- Makes changes to our reservation system dynamic.
- Informs users of free and reserved times when they arrive.
- Reduces conflict because one person relied on a web calendar and another relied on a posted calendar.
- I feel that Chrome Sign Builder lacks inherent stability when version changes come out to the basic operating system.
- Chrome Sign Builder does not have a high priority within the Google enterprise, and updates and bug fixes are slower than slow.
- In my opinion, Chrome Sign Builder does not do particularly well in displaying multiple resources at one glance.
- Calendaring
- Display and automatic update of calendars
- Ultimately we stopped using it because of our complex needs.
- For simple projects and activities the system works ok.
- At any level of complexity the system fails.
We selected sign builder because of its ability to work across platforms and the promise of dynamic updates so that members and guests would have access to up-to-date information. Unfortunately, Chrome Sign Builder is a low priority at Google, suffers from reliability issues, requires significant user investment in learning the system, and failed to meet our needs. We have gone back to paper calendars and synching issues while we evaluate other products. A bit of time spent on research on the front end would have saved us considerable effort and time. In a volunteer organization, our only cost was goodwill among members while we tried the system.
Do you think Chrome Sign Builder delivers good value for the price?
No
Are you happy with Chrome Sign Builder's feature set?
No
Did Chrome Sign Builder live up to sales and marketing promises?
No
Did implementation of Chrome Sign Builder go as expected?
No
Would you buy Chrome Sign Builder again?
No
Chrome Sign Builder Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Problems left unsolved Not kept informed Difficult to get immediate help Support doesn't seem to care Slow Initial Response |
We assumed that being a Google product, we would be dealing with a familiar interface (true) and that the product would be well-supported (not true) and updated regularly (also not true). Operating a volunteer-based organization means that we rely on the goodwill of our members. We would have been better off spending more on something that we could get support for.
Yes - Bug reports are still languishing. We have stopped using the product.
I wish I could describe a point where Google provided us with exceptional support. I can't because they do not.