Highly recommend for any CS Team out there | TrustRadius

Use Cases and Deployment Scope

Our Customer Success team is utilizing ChurnZero to gain insight into our customer's activities and needs.

Pros and Cons

The team at ChurnZero has been super helpful and takes the time to understand our organization's needs to get the most out of the software.
They offer a large number of direct integrations to choose from which makes it easy to integrate into current operations.
Their interface is user-friendly.

There is an extensive amount of training necessary to fully utilize the platform.

Return on Investment

It's forced us to clean up our data to get an accurate look at our customers.
It gives us real-time information on who is utilizing our software and what they are doing with it.
It allows us to align our processes and streamline the customer journey.

Number of Customer Success Managers

1 to 5 people

Likelihood to Recommend

I would recommend it to anyone looking for an all-encompassing solution to learn about their customers, analyze trends, and outreach.