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A great tool for understanding your customer
November 24, 2019

A great tool for understanding your customer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We use ChurnZero to better understand our customers, their behavior, and how they interact with our product. The goal is to reduce churn, increase expansion/upsells, and to better develop our product to serve our customers' needs.
  • Usage Tracking.
  • Churnscores.
  • Segmenting.
  • Honestly, I can't think of any off the top of my head.
  • Reducing churn.
  • Increasing up-sell opportunities.
1 to 5 people
ChurnZero is great for getting a really granular understanding of your customer-base, and to be able to make decision and take action based on customer needs and activity. It can be a little overwhelming at first because of all the information you have access to, but they organize it very well.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10