Outstanding product for an under-served industry
January 07, 2020
Outstanding product for an under-served industry
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We instituted ChurnZero at our company to help our Customer Success Team. We were looking for a solution that would provide additional insights by tracking customer usage, as well as automate some of the contact points and progression through our custom-built customer journey. These were the primary reasons that we started using ChurnZero, and we've already received overwhelmingly positive feedback from OUR clients, saying they love that we're tracking the new insights and sharing it with the key decision makers.
- Task Management
- Automation
- Sidebar navigation
- Improved versatility with Surveys
- CSMs are much more organized
- Communicating statistics on usage is expedited
I have yet to see a similar product to ChurnZero, if only because they have cornered a specific segment of the market by building a product specifically designed to help Customer Success professionals. There hasn't been a product that has built out a similarly expansive platform that targets this subset of SaaS companies the same way (from what I've seen).
I wish I could compare it to something, but most CRMs have a sales focus instead. This truly feels one-of-a-kind.
I wish I could compare it to something, but most CRMs have a sales focus instead. This truly feels one-of-a-kind.
11 to 25 people