Amazing help in your Customer Success efforts!
May 08, 2020

Amazing help in your Customer Success efforts!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero has been of tremendous help to our customer success department, allowing us to increase efficiency, visibility, and productivity. Even though the software is mostly used by the CSMs, our marketing team is absolutely loving some of the features, as well as operations.
In our case, implementing ChurnZero helped us understand better our users' behavior, automatize processes, and be more efficient with our tasks. Being able to analyze usage patterns with the help of ChurnZero, we also observed an increase in upsells and cross-sells, as well as referrals.
  • User Events Tracking
  • Automation through plays
  • Customer Health Overview
  • Better Task Management
  • More possibilities for team collaboration
  • Increased visibility into team performance and customer health
  • Improved user usage tracking
  • Allowed automatisation of time-consuming tasks
What made us chose ChurnZero was a mix of the below:
- Personal interaction with their sales team, with a lot of dedication and interest from both sides.
- Customization, enough to allow us to tailor everything based on our needs, but not too much either, so that we feel overwhelmed.
- Spot-on features for CSMs and team leads.
- Good price-value ratio.
I believe that their product fits both companies who are just starting with their Customer Success processes, as well as those who are already mature. The product allows a lot of customization and you can tailor it based on your needs and structure. In order to use it to its full capacity, I might perhaps not recommend it for 1-2 members team, as it does require full attention and dedication from an administrator.

ChurnZero Feature Ratings

Product usage
NPS surveys
Sponsor tracking
Customer profiles
Automated workflow
Internal collaboration
Customer health scoring
Customer segmentation
Engagement analytics
Role-based user permissions
Not Rated
Integration with
Not Rated