Amazing help in your Customer Success efforts!
May 08, 2020
Amazing help in your Customer Success efforts!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero has been of tremendous help to our customer success department, allowing us to increase efficiency, visibility, and productivity. Even though the software is mostly used by the CSMs, our marketing team is absolutely loving some of the features, as well as operations.
In our case, implementing ChurnZero helped us understand better our users' behavior, automatize processes, and be more efficient with our tasks. Being able to analyze usage patterns with the help of ChurnZero, we also observed an increase in upsells and cross-sells, as well as referrals.
In our case, implementing ChurnZero helped us understand better our users' behavior, automatize processes, and be more efficient with our tasks. Being able to analyze usage patterns with the help of ChurnZero, we also observed an increase in upsells and cross-sells, as well as referrals.
- User Events Tracking
- Automation through plays
- Customer Health Overview
- Better Task Management
- More possibilities for team collaboration
- Increased visibility into team performance and customer health
- Improved user usage tracking
- Allowed automatisation of time-consuming tasks
What made us chose ChurnZero was a mix of the below:
- Personal interaction with their sales team, with a lot of dedication and interest from both sides.
- Customization, enough to allow us to tailor everything based on our needs, but not too much either, so that we feel overwhelmed.
- Spot-on features for CSMs and team leads.
- Good price-value ratio.
- Personal interaction with their sales team, with a lot of dedication and interest from both sides.
- Customization, enough to allow us to tailor everything based on our needs, but not too much either, so that we feel overwhelmed.
- Spot-on features for CSMs and team leads.
- Good price-value ratio.
1 to 5 people