Wonderful support and easy to use platform!
July 19, 2020
Wonderful support and easy to use platform!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
Helping to streamline customer onboarding. Utilizing tasks and plays to reduce customer churn. Using alerts for account management and triggers if an account's churn score is slipping. We've recently started monitoring account activity and events to see how accounts are progressing with their onboarding. A new feature ChurnZero released allows you to see the sum of all events for an account in a given time period, which helps a lot with reporting!
- The support is phenomenal: Always quick to respond and on top of any issues. We accidentally bulk deleted all of our tasks, and CZ was able to restore everything!
- The plays are life-saving: They make it so easy to manage hands-off customer relationships with smaller accounts.
- The journeys provide valuable insights on how long our onboarding is taking and where we can make improvements. We use journeys both for customer onboarding as well as more long term processes like data migrations.
- I'm just starting to get more into their reporting and alerts, but so far I'm really enjoying those as well!
- They are continuously releasing new features that improve the customer experience.
- Is it a bad thing to have too many cool features?
- The amount of data in CZ is sometimes overwhelming in terms of all you can do with it. If I had more time during the day I would love to invest it in learning CZ more!
- I think the documentation could be a little more robust.
- Helping to streamline customer onboarding.
- Utilizing tasks and plays to reduce customer churn.
- Using alerts for account management and triggers if an account's churn score is slipping.
- We've recently started monitoring account activity and events to see how accounts are progressing with their onboarding. A new feature ChurnZero released allows you to see the sum of all events for an account in a given time period, which helps a lot with reporting!
1 to 5 people