Wonderful support and easy to use platform!
July 19, 2020

Wonderful support and easy to use platform!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

Helping to streamline customer onboarding. Utilizing tasks and plays to reduce customer churn. Using alerts for account management and triggers if an account's churn score is slipping. We've recently started monitoring account activity and events to see how accounts are progressing with their onboarding. A new feature ChurnZero released allows you to see the sum of all events for an account in a given time period, which helps a lot with reporting!

Pros

  • The support is phenomenal: Always quick to respond and on top of any issues. We accidentally bulk deleted all of our tasks, and CZ was able to restore everything!
  • The plays are life-saving: They make it so easy to manage hands-off customer relationships with smaller accounts.
  • The journeys provide valuable insights on how long our onboarding is taking and where we can make improvements. We use journeys both for customer onboarding as well as more long term processes like data migrations.
  • I'm just starting to get more into their reporting and alerts, but so far I'm really enjoying those as well!
  • They are continuously releasing new features that improve the customer experience.

Cons

  • Is it a bad thing to have too many cool features?
  • The amount of data in CZ is sometimes overwhelming in terms of all you can do with it. If I had more time during the day I would love to invest it in learning CZ more!
  • I think the documentation could be a little more robust.
  • Helping to streamline customer onboarding.
  • Utilizing tasks and plays to reduce customer churn.
  • Using alerts for account management and triggers if an account's churn score is slipping.
  • We've recently started monitoring account activity and events to see how accounts are progressing with their onboarding. A new feature ChurnZero released allows you to see the sum of all events for an account in a given time period, which helps a lot with reporting!
Slite, Stripe, Slack
If you have any hesitation on whether ChurnZero is right for you or not, just talk to their team! While I've mostly worked with their support and a few engineers, everyone has been outstanding. I think what matters, sometimes even more than the product, is the level of support you receive, and with ChurnZero there is no comparison!

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
9.0
API
9
Integration with Salesforce.com
Not Rated

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