Item: ChurnZero
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We are a high-growth SaaS company and our Customer Success team uses ChurnZero with Salesforce to manage our day-to-day client communications. It saves us a ton of time in our account interactions by providing quick and easy insight into account health, automating our common email communications, and keeping us on top of our tasks. I am certain it is helping us to reduce churn, which is what it's all about!

Pros and Cons

Helps us set up plays for email cadence for common touch points.
Gives me a quick glimpse into account health.
NPS scores help us identify advocates and accounts in trouble.

I'd like to be able to CC people outside of the organization.

Return on Investment

Positive impact with onboarding.
Positive impact on helping turn unhappy customers into happy ones with the alerts.

Other Software Used

Salesforce CMS, Slack, Microsoft 365 (formerly Office 365)

Number of Customer Success Managers

6 to 10 people

Likelihood to Recommend

Great for customer-focused, subscription-based SaaS companies because it allows for easy insight into the health and status of each account and the specific customer. I find it much easier to log calls and notes in ChurnZero over Salesforce, as the UI is friendlier. I refer to my dashboard constantly for a quick review of tasks and messages, which saves me time and effort as all the data I need to do my job is easily found in one place and is lined up and ready. Setting up plays is pretty straight forward and I am confident that no opportunity for communication will slip through the cracks.

99 Problems but ChurnZero isn't one!

Overall Satisfaction with ChurnZero