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My experience using ChurnZero
September 18, 2020

My experience using ChurnZero

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

As the product name suggests, we use ChurnZero to combat churn and manage a delightful customer success experience. Our success team uses ChurnZero on a daily basis to keep track of our customers, nurture customer health, manage our messaging through playbooks, and more. We are able to get the pulse of our customers and make sure our customer-base grows!
  • Extremely flexible
  • Powerful integrations
  • Incredible Support
  • User Interface
  • Native Freshdesk integration
  • Product led user onboarding
  • Harder and longer learning curve for new CSMs
  • Can improve feature documentation and help resources
1 to 5 people
ChurnZero is best suited for SaaS companies that have customer success teams and if you want to build custom customer journeys and playbooks and automate your customer success management operations.
It's also well-suited to get full visibility and insights on your customer health, product usage, product adoption and revenue growth. It prevents customer and revenue churn while growing NRR.

ChurnZero Feature Ratings

8.0
Product usage
7
Help desk / support tickets
9
8.3
NPS surveys
5
Sponsor tracking
9
Customer profiles
9
Automated workflow
10
Internal collaboration
7
Customer health scoring
8
Customer segmentation
10
9.3
Customer health trends
10
Engagement analytics
9
Dashboards
9
10.0
Role-based user permissions
10
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated