Intuitive, Easy-to-Implement CS Engine!
September 19, 2020

Intuitive, Easy-to-Implement CS Engine!

Reanna Dempsey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero is mainly used by our Customer Success team to track all important customer interactions. We are able to predict the future by using a series of factors that contribute to an overall heath score, and then we can act upon certain data that is proactively pushed to the relevant people on the team. ChurnZero is so easy to integrate with Salesforce.com that we push a lot of data back into Salesforce for the rest of the company to digest. At the end of the day, ChurnZero cuts through the noise of a CSM's day-to-day and helps them to truly be in control of what they are doing, and makes sure the most critical outcomes are achieved and tracked.
  • The Salesforce.com integration is incredibly intuitive
  • Implementation and CSM support are top-notch
  • Automations and alerts are so easy to set up and manage
  • There are SO many things this software can do - it's easy to start with too many CTAs and alerts that it can overwhelm the users. Start simple and build as you go to prevent CTA-overload.
  • It is too early to track, as we just recently rolled it out. I expect to see an impact on retention, meaningful customer interactions, as well as NPS score improvement.
Gainsight is incredible too. Nothing negative to say about that tool either! However, ChurnZero had everything we needed, and they are a local company to us with a more palatable price point given our business size.
ChurnZero is well-suited for any company that wants to take their Customer Success game to the next level. It's easy to set up, and very intuitive even for people who have not administered software before.

The only time I think it would be less appropriate would be if a company does not have a way to leverage real-time product data. ChurnZero definitely shines when you are able to get a window into how customers use your product.

ChurnZero Feature Ratings

Product usage
10
NPS surveys
10
Customer profiles
9
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
9
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10