ChurnZero is the must-have tool if your CS Team is ready to take it to the next level!

Overall, ChurnZero does a really good job in outlining the most important information that a customer success team needs to be proactive, and successful, ChurnZero provides visibility into which accounts are at risk and allows us to create a very specific set of actions to prevent those accounts from churning. The very concept of the ChurnScore gives each account the right level of attention required!

We haven't really had a need to submit too many support cases, but when we've needed help from ChurnZero, whether it is from their Support team or from our Customer Success Manager, we always get extremely timely and insightful information. We are yet to experience any lack of support and therefore we are extremely happy with how responsive they are!

ChurnZero is great for companies that have made the decision to increase the maturity of their Customer Success function. Managing a CS team with spreadsheets is just a nightmare! When CS teams start to scale, the need for a CS tool is a must, and ChurnZero fits the "just starting out" use case greatly. The mere concept of the churn score introduces a layer of sophistication to these teams. The great thing is that ChurnZero will grow/adapt as your CS function matures. ChurnZero can help create automated actions through customer journeys, you can assign automated actions to take place at different stages of the customer lifecycle. ChurnZero is also a great tool to provide CS visibility to the rest of the company. Which customers are at risk? Which customers are up for renewal? All that can easily be shared with the rest of the company using ChurnZero. I think ChurnZero is less appropriate for a company that even though has a CS function, is not willing to put in the time or the work to get ChurnZero to work for them! Meaning, if a company hasn't decided to increase the maturity of the CS function, then they are not ready!