ChurnZero- A scalable path to Customer Success
Updated September 29, 2023
ChurnZero- A scalable path to Customer Success
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero to manage the entire lifecycle of our customers after the purchase of our suite of DTEN products designed for Zoom Rooms for touch. ChurnZero helps us with automating customer journeys that include: delivery, onboarding, adoption, growth, and advocacy. We're also able to send out customer satisfaction and NPS surveys to gauge how our customers are doing through the various lifecycle stages. As our business has grown, ChurnZero has been able to scale to our changing business requirements.
- ChurnZero is designed specifically for Success organizations.
- ChurnZero is scalable to growing and changing business requirements.
- ChurnZero can automate many of the business processes through the customer lifecycle.
- ChurnZero has many features that we haven't even tried out yet...
- There are many training videos to review in order to gain proficiency in setup, deployment, and use.
- ChurnZero is scalable.
- ChurnZero had more features than what we're using now.
- ChurnZero makes it easier to take our customers through our preferred lifecycle journeys.
ChurnZero is a better fit out of the box for our business in terms of its features, functions, usability, scalability, serviceability, and costs. We really wanted a customer success platform that doesn't take a long time to deploy while being flexible enough to allow us to define and/or redefine our business processes as our company grows.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes