ChurnZero, one churn score to rule them all
March 03, 2022
ChurnZero, one churn score to rule them all
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero gives us insight into customer interactions from various systems to help identify and resolve customer issues before they churn. Being able to include customer usage information along with customer data provides a different look into the health of our customers. We're also able to better define and report on risk of churn to senior leadership.
- Connections into other systems
- Slack integration
- Combining data in reporting
- Churn score only updates 1x per day
- Chart update timeframes can be difficult to discern
- Significant improvement in identifying and addressing high risk churn customers
- Significant improvement in visibility, effort around renewal/renewal risk
- Significant improvements in our NPS process
I wasn't involved in the buying process. I know cost was a factor.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes