Successful Customer Success with Churn Zero
March 14, 2022

Successful Customer Success with Churn Zero

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero is used by Customer Success and Sales Teams and Leadership for effective and efficient customer lifecycle management.
  • Single Source of Truth for Customer Activity.
  • Integration into Salesforce.
  • Effective and efficient Account Manager through plays, journeys, and tasks.
  • Personal Task and Special Project task management.
  • Special Customer Project Folders that are unique from Journey's and Plays.
  • Timeline functionality - history of the customer relationship displayed in a customizable timeline.
  • Helped us reduce the number of places where customer data is kept.
  • Made us more efficient by having collecting customer data in a single place.
  • Easy to use - don't have to spend a lot of time becoming relatively proficient.
Similar, but ChurnZero was a better price point for all that it offers.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

A great product that allows me to do a better job of supporting my customers.
I don't interact with support so hard to say.
It's a great tool, that integrates well with other tools. The one thing I struggle with is having to manage customer time and personal project time in different tools. I want to create tasks that are not client-specific but are related to my overall role and I want to track how much time is spent on them.

ChurnZero Feature Ratings

Product usage
8
NPS surveys
9
Customer profiles
9
Automated workflow
8
Internal collaboration
8
Customer health scoring
8
Customer segmentation
8
Customer health trends
8
Engagement analytics
8
Dashboards
9
Role-based user permissions
8
API
8
Integration with Salesforce.com
10