Excellent all in one tool for growing CS teams with some functionality with product management/adoption monitoring
May 31, 2022
Excellent all in one tool for growing CS teams with some functionality with product management/adoption monitoring
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero to judge customer health and predict churn. We have an active dashboard that helps us segment and see the health of customers based on segments we have set up. We also use ChurnZero to automate customer outreach and small admin task, finally it is used for surveys and eventually onboarding help (still to be set up).
- Customer Health scoring
- Segmenting Customers
- Customer Comms Automation
- Custom tables from Salesforce.
- It has shown us that we work best with Mid Market customers since we have data showing churn for small businesses.
Pendo is a more product manager-focused tool, it doesn't have an easy way to do health scores.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes