A Great CRM for Success
July 02, 2022
A Great CRM for Success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero for our Customer Success teams daily functions. ChurnZero has enabled us to begin proactive outreach and management of our clients which helps to encourage renewal and upsell opportunities. Our current client total is close to 150 with 3 subscription types however ChurnZero absolutely is a great fit for both smaller and larger companies. It assists us in onboarding, in-flight and renewal engagements with clients.
- Proactive client management
- Training and client education
- Renewal and upsell identification
- Upsell Identification
- Training Hubs
- Multi-integration
- Increased retention
- Decreased churn
- Increased proactive engagement
We chose ChurnZero due to a few factors. The first was cost, ChurnZero offered a package that fit our lower budget while Gainsight did not have any wiggle room with a more expensive product. Next, the implementation period for ChurnZero was much faster than that of Gainsight. Last, ChurnZero offered similar product matches however adoption was much faster.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes