Item: ChurnZero
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ChurnZero to log all of our interactions with our clients. we can also use it to see usage within the system. We also use it to mass communicate to them and then can use that to track those who open it.

Pros and Cons

Lots of things that it can do!
Keeps you organized!
Send yourself tasks!
Keep track of all client interactions

There is so much that you can do that I don't know where to start!
Wish it was easier to report on things.

Return on Investment

It helps us track if people are not using our software.
Allows us to be more proactive with data.

Alternatives Considered

N/A

Key Insights

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Usability

I think it is a pretty easy tool to use. There is tons to do that I need to continue to dive into.

Support Rating

I have never reached out for support.

Likelihood to Recommend

We spend our day contacting our clients and making sure they are happy. ChurnZero is amazing to use so that we can keep track of every interaction by the client. We can create tasks as to-do lists for proactive reach outs. Great tool for all things needed for your CSM teams!

ChrunZero is great for CSM's!

Software Version

Overall Satisfaction with ChurnZero